A catalogue where almost every product sizes differently. Bras run by band and cup. Tape runs by length. Kits contain several items at once, so the correct size depends on whichever garment inside the kit dictates the fit. Shoppers were left to guess, and guessing on a fitted product produces returns.
The fit data existed — it just lived in spreadsheets that had been revised several times, with split sizes and ambiguous cells that had never been reconciled.
- An interactive size finder driven by the brand's own charts, rebuilt each time the merchandising team revised them
- Kit sizing solved by mapping every kit to the product that dictates its size, so a nine-kit gap in the charts stopped being a blocker
- Ambiguous and split sizes reconciled across every chart tab before anything shipped
- Homepage and product page rebuild — buy box, gallery, colour naming, mobile layout and spacing
- Category navigation tiles specified at the correct aspect ratio and integrated
- Klaviyo welcome flow rebuilt after we found the desktop path asking for an email and then asking again for a phone number that routed to the same place
- A written Klaviyo fix-it guide so their team can maintain the flows without us
- Reporting corrected so wholesale and marketplace orders syncing into Shopify stopped inflating the online sales figure the team reported on
Everything was built on a private preview theme, tested by the client before launch, and delivered with a walkthrough video.